Foundation

• Employees
  • View an employee list with phone numbers, email addresses and photos.
  • Employees can share personal information (home phone numbers, addresses, etc.) with other employees.
  • View an automatically generated company hierarchy.
• Calendars
  • Single and repeating calendar entries.
  • Receive email reminders of calendar entries
  • Entries can be personal or shared on a department, company or group wide basis.
  • View when others will be out of the office.
  • Reserve another employee’s time.
  • Company holiday schedule visible by all.
  • Export Calendar entries to PIM systems like Microsoft Outlook.
  • Import Calendar entries from PIM systems like Microsoft Outlook.
• New employee checklist
  • HR sets up a list of items that need to be completed by new employees.
  • Each new employee is presented with a checklist of items to complete.
  • HR can see the steps that each employee has completed.

Time-off

• Automates the process of requesting and approving vacation and other absences. Work flows from the requestor to the approver to HR/Accounting for deduction from payroll.
• An employee can tentatively schedule time before entering it into the approval process.
• An employee can view his/her future accruals in order to plan future vacations.
• Entries are visible in the calendar so employees can see when others will be away.
• Export time-off data to be imported into an accounting/payroll system.

Expense Reports

• Automates the process of submitting and approving expense reports. Work flows from the submitter to the approver to HR/Accounting for reimbursement and customer billing.
• An employee can tentatively enter expense reports and work on them while the expenses are being incurred.
• Expenses can be tracked on a project-by-project basis.
• Export expense report data to be imported into an accounting system.

Timesheets

• Automates the process of submitting and approving timesheets. Work flows from the submitter to the approver to HR/Accounting for reimbursement and customer billing.
• An employee can tentatively enter a timesheet and work on it while the week progresses.
• Time can be tracked on a project-by-project basis.
• Export timesheet data to be imported into an accounting system.

Projects

• Track time and expenses on a project-by-project basis.
• Compare time and expenses incurred to estimated or budgeted values.
• Report on what time and expenses need to be billed to a client for given projects.

Boards

• Boards can be configured on a department, company or group wide basis.
• Any number of forums can be created within each board.
• Any number of threads of conversation can be created within each forum.
• Forums can be open or moderated.
• Forums can be configured to automatically expire messages.

Phone Messages

• Eliminate sticking a piece of paper on the employee's desk.
• The message is available to the employee wherever the Intranet is available.
• In addition, the employee receives an automatic email message.

Info

• Easily create and update lists of Frequently Asked Questions.
• Multiple tabs of Frequently Asked Questions, organized by category.
• Provides a centralized place where employees can go to look for answers.
• Create department wide, company wide or group wide lists of Frequently Asked Questions.
• Easily create and update lists of Web site links.
• Multiple tabs of Web site links, organized by category.
• Provides a centralized place where employees can go to look for company sanctioned Web sites.
• Create department wide, company wide or group wide lists of Web site links.

Notes

• Create folders that contain notes and/or other sub-folders.
• Folders (and therefore the notes they contain) can be personal or shared on a company, department or group wide basis.
• Set reminders for notes.
• Each note can have any number of associated documents.
• Associated documents can be attachments or links.

Resources

• Resources can be maintained on a company, department or group wide basis.
• Resources can be grouped by category for easy identification and location.
• Resources can be defined to require approval for any reservation request.
• Automatic notifications when a resource reservation request has been granted or denied.

Tasks

• Tasks can be personal or shared on a department, company or group basis.
• Order tasks by priority, date entered, start date, due date or status.
• Receive email notification when the task due date has arrived.
• Export Task information to PIM systems like Microsoft Outlook.
• Import Task information from PIM systems like Microsoft Outlook.

Contacts

• Contacts can be personal or shared on a department, company or group basis. Along with all the personal information, a history of comments concerning the contact can be kept.
• Activities can be defined and associated with one or more contacts.
• When viewing a contact, easily view which activities pertain to the contact.
• Receive an email alert when the activity time arrives.
• Search for and group contacts by a wide variety of criteria.
• Export contact information to PIM systems like Microsoft Outlook.
• Import contact information from PIM systems like Microsoft Outlook.

Help Desk

• Automates the request help, resolve issue, respond cycle.
• Help requests are tracked and documented.
• Work flows from one employee to the next as the help request changes from one state to the next (for example: from the employee investigating the issue, to the employee fixing the issue, responding to the employee who opened the issue).
• The submitter can at any time see the current state of the issue.
• The submitter automatically receives a response when the issue is resolved.

Product Support

• Support one or multiple products from the same system.
• Each product can be comprised of multiple modules.
• Each module can be comprised of multiple components.
• Work flows from one employee to the next as the support request changes from one state to the next (for example: from an engineer investigating the issue, to an engineer resolving the issue, to a QC engineer testing the issue).
• The submitter can at any time view the current state of the issue.
• The submitter automatically receives a response when the issue is resolved.

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